Colorado Nonprofit Association

Development Operations Coordinator

Development Operations Coordinator 

Colorado Symphony Association (CSA) | Job Description 

Title: Development Operations Coordinator 

Department: Development 

Reports To: Senior Director of Development 

Classification: Full Time, Hourly, non-exempt 

Position Profile 

The Development Operations Coordinator is responsible for executing development department stewardship activities, managing the cleanliness of organizational CRM donor data; and providing administrative support for department operations.  

Essential Duties and Responsibilities 

Donor Stewardship  

• Oversee the management of all inquiries sent to giving@coloradosymphony.org, ensuring timely and appropriate responses to donor requests.  
• Support donor and sponsor recognition with Development Services and Support Senior Manager including donor program listings in soundings, weekly lobby plaque, donor recognition concert information, and online donor listings.  
• Support gift receipt stewardship including the distribution of call lists, donor acknowledgement letters, following up with callers, and distributing donor thank you letter assignments.  

Database Operations  

• Ensure donor records in Tessitura are accurate and up to date through the completion of multiple data-hygiene projects.  
• Facilitate the entry of donor plan steps for the Major Gifts team members.  
• Work with Development Services and Senior Support Manager on event invitation and communication lists using Tessitura database.    
• Assist with the distribution of campaign materials for donor renewals and annual fund solicitations.  
• Assist in the qualification and prospecting process to identify potential donors.  
• Secondary gift-entry personnel.  

 Department Administration  

• Manage Development Event calendar on SharePoint Master calendar on behalf of the Development department.  
• Support Development Department meetings including collecting agenda items, distributing agendas, recording, and distributing minutes.  
• Manage Development Department “General Giving” email inboxes and calls, distributing follow up calls and emails to appropriate staff members as needed.  
• Manage invoicing for sponsorship and membership pledges, including reporting on receivable status for Corporate Partners, Major Gifts, Interest Groups/Societies, and the Annual Gala.  
• Represent the CSA and interact with all levels of the organization and donors.  
• Work concerts and events as needed to support stewardship of existing donors, partners, and prospects.  

The duties listed above should not be considered all-inclusive. The person in this position is expected to perform other work-related duties as assigned, even though they may not be considered primary duties  

Qualifications and Capabilities 

Required:  

• 1-2 years of experience in non-profit fundraising and/or event management environment, preferably in the arts or related field.  
• Ability to function in a fast-paced, team-oriented, constantly changing environment.  
• Demonstrate superior organization skills, attention to detail, the ability to meet deadlines.  
• Previous experience with Tessitura database and/or other customer relationship management software.  
• Knowledge of fundraising practices.  
• Proficient in Microsoft Suite of programs, including Outlook, Excel, Word, SharePoint, and Teams.  
• Effective communication and interpersonal skills.  
• Availability on evenings and weekends for event support.  

Preferred  

• Bachelor’s degree in arts administration, Arts Management, Non-Profit Management, or similar field.  
• A background and/or interest in symphonic music.  
• Excellent critical thinking, strategic planning, and problem-solving skills.