Colorado Nonprofit Association

Operations Coordinator

Mi Casa Resource Center (MCRC) is seeking an organized and detailed oriented professional with experience in program coordination or operations to join us as Operations Coordinator. 

The Operations Coordinator performs comprehensive administrative support for the everyday operations of MCRC’s Business and Career Pathways Team. This position ensures the smooth operation of classes, events, workshops, coaching and consulting sessions. This position also coordinates activities of programming with other teams and agency staff and is involved in data collection, data entry and reporting.  

KEY RESPONSIBILIES

Leadership 

• May coordinate and assign work to interns/volunteers.  

Participant Interaction

• Coordinates with the Outreach and Enrollment Coordinators on registration and enrollment of clients into training, workshops and other events. 
• Answers phone calls, greets participants, and follows up with participants to ensure all documentation is on file. 
• Supports participants with online registrations for classes, workshops, and events as a back-up to the Outreach and Enrollment Coordinators. 
• Supports workshops, webinars and supplemental programs’ registrations and sends confirmation emails and reminders as established in the Standard Operating Procedure (SOP). 
• Conducts participant orientation and registration sessions for the different classes as needed. 

Outreach and Recruitment

• Communicates and shares information about programming on behalf of MCRC including monitoring and responding to general pathways office voicemail and email inquiries as a backup to the outreach and enrollment coordinators.  
• Attends outreach activities and community events as needed. 
• Liaisons with Outreach and Enrollment Coordinators, and Marketing Coordinator to execute logistics of program registration and promotion. 
• Supports outreach, recruitment, and marketing to ensure class and workshops goals are met. 

Operational Tasks

• Coordinates all aspects of the participant’s lifecycle post enrollment including welcome emails & forms, payment processing, class reminders, completion certificates, prize letters and post surveys.  
• Supports Coaches and Advisors in ensuring basic intake data is completed prior to career coaching and business consulting sessions.  
• Supports the AD, Education and Outreach in reviewing and updating templates, workflows,
  process guides.   
• Assists Trainers and Instructors with coordinating logistics for classes, workshops, webinars, graduations, and fairs. 
• Provides technical support to classroom instructor during supplemental programs and classes as needed. 
• Coordinates with Office Coordinator on rooms, technology and audio-visual needs for classes and supplemental programs.  
• Updates attendance for classes, webinars and workshops provided by guest instructors. 
• Maintains Career Coaches and Business Advisor’s availability calendar.  
• Ensures that volunteer hours and other in-kind donations are tracked. 

Evaluation  

• Provides information and data reports to the AD, Education & Outreach on program activities as needed. 
• Collects and enters data into agency databases with a detailed record keeping of any participant, program’s documents, and forms. 
• Gathers pre and post surveys from participants.   
• Coordinates with program staff to ensure program information is input into databases within required deadlines. 

Fundraising and Grants Management

• Represents MCRC at a variety of programs, outreach, and community events if needed. 

Other

• Contributes to team effort by attending agency and team meetings and serving on committees as needed. 
• Completes additional duties and other special projects as assigned by the Assistant Director, Education & Outreach.  

REQUIRED QUALIFICATIONS 

• 1-3 years of experience in program coordination or operations or an equivalent combination of education, training, and experience.  
• Bilingual in English and Spanish with good oral and written communication in English and Spanish.
• Experience working in fast paced work environment a plus.  
• Expert in business software including Microsoft Office Word, Excel, Outlook, PowerPoint, SharePoint and various databases. Salesforce experience a plus. 
• Experience working with low income and diverse communities.  
• Ability to be flexible and work evenings and weekends, as needed.  
• Background Check is required.  

  KEY COMPETENCIES 

• Excellent communication and customer service skills 
• Excellent computer skills 
• Extremely well-organized and efficient in managing multiple responsibilities 
• Highly detail-oriented with an eye on quality 
• Self-starter with strong creative problem-solving abilities  
• Flexible and adaptable to a fast-paced dynamic work environment